When your cluster needs attention, you reach the engineers who wrote the code — not a support tier that escalates to someone who might know. No community Slack, no GitHub issue queue, no guessing. Support is included with every Enakta Platform licence.
Support is included with every Enakta Platform licence. The tier you choose determines your response time SLA and how much dedicated access you get to the team. Both tiers are backed by the same engineers.
For teams running production storage. Fast response, direct access to engineers, and proactive monitoring included.
For environments where downtime has a direct cost. 1-hour response, a named Technical Account Manager, and proactive health checks.
Direct access to storage engineers with deep DAOS and production infrastructure expertise.
Extensive documentation, troubleshooting guides, and best practices for your environment.
We can monitor your cluster for you, or work alongside your own monitoring stack. If you want eyes-on from our team, we're there. If you handle it yourself, we're still on call when something needs attention.
Handle patches and upgrades yourself, or have us manage the deployment. The platform is designed for either. Your support plan covers guidance and troubleshooting either way.
Workload analysis and tuning recommendations to maximize your storage efficiency.
Comprehensive training programs for your team to manage the platform independently.
Every deployment is different. Tell us about your environment, your SLA requirements, and your team structure, and we'll put together a support plan that fits.